Shipment and Return Terms

Shipment Terms

  • After completion of placing order and payment procedure by customer, products normally will be dispatched within 3 - 7 working days to the destination specified by the customer.
  • Normally, we will dispatch goods in 2 – 3 working days after receipt of orders. Goods are expected to arrive destination in 3 – 7 working days. However, delivery lead time may be affected by below reason.
  • Insufficient stock : some hot items may be over-ordered. Our stock can only fulfill the earlier orders. If goods are out of stock, delivery may postpone 5 – 10 days.
  • If customer does not receive goods in 7 working days, customer can contact our customer service department for assistance. We normally reply in the same day. If customer’s email sent on Saturday, Sunday or public holiday, we will reply in the coming 1st or 2nd working days.


Product Exchange Regulations

  • Products can be exchanged if there is a quality problem.

  • Products can be exchanged provided that the products are in new, clean condition with product’s tags, however, only once.

  • The difference will not be returned if the price of the exchange item is lower than the original one.

  • Malletclub reserves the right for final decision.